TERMS & CONDITIONS
Terms and Conditions
Please read these Terms and Conditions carefully before using our services. By using Airfibre services, you agree to be bound by these terms.
Last Updated: 22 August 2025
1. Introduction
Welcome to Airfibre. These Terms and Conditions govern your use of our website and internet services. By accessing our website or using our services, you agree to comply with and be bound by these terms.
2. Service Availability
Airfibre provides internet services in specific areas of Dehradun and nearby regions. Service availability is subject to network coverage, infrastructure and technical feasibility. We reserve the right to modify, suspend or discontinue any service at any time.
3. Plans & Pricing
All plans, pricing and offers are subject to change without prior notice. The speed mentioned in our plans is “up to” the advertised speed and may vary based on network conditions, device limitations and usage patterns. Taxes and other charges will be applied as per government regulations.
4. Installation
Installation is subject to site feasibility and successful verification of the provided information. Airfibre will schedule installation after confirmation. In case the installation cannot be done due to issues at the customer’s location, additional charges may apply for a repeat visit.
5. Payments & Billing
Payments must be made in advance for the selected plan duration. Bills are generated as per the chosen billing cycle. Late payments may result in service suspension. It is the customer’s responsibility to keep track of the due dates.
6. Service Usage
Our services are for personal and lawful use only. You agree not to use the internet connection for any illegal activities, unauthorized access, data hosting, or activities that may harm the network, other users or third parties.
7. Service Interruptions
While we strive to provide uninterrupted service, Airfibre is not liable for any downtime caused by maintenance, network issues, force majeure events or circumstances beyond our control. We’ll make reasonable efforts to restore services as soon as possible.
8. Cancellation / Termination
Either party may terminate the service as per the terms of the selected plan. No refund will be provided for partial usage or early termination, unless required by applicable law. Airfibre reserves the right to terminate services for misuse or violation of these terms.
9. Customer Responsibilities
You agree to provide accurate information, maintain the security of your network and devices, and not share your connection with unauthorized users. You are responsible for any misuse of the service using your connection.
10. Changes to Terms
Airfibre may update or modify these Terms and Conditions at any time. Changes will be effective upon posting on our website. Continued use of our services after changes means you accept the updated terms.
11. Contact Information
For any questions, support or concerns related to these Terms and Conditions, please contact us:
Have Questions?
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